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FAQ

The Ins And Outs of How We Do Business

  • What type of cleaning services are offered?
    Community Cleaning – church, village hall, conference hall Education Premises – School, nursery college, university Leisure facilities – pub, bar, restaurant, cinema Medical Facility – doctor’s surgery Commercial – office complex Residential – rental property, care home Retails premises – shop, supermarket Warehouse / Factory End of tenancy cleaning Beginning of tenancy cleaning After party cleaning Maid services Window washing Move in/out cleaning Carpet cleaning Ironing
  • How available are your require cleaning services?
    7 days a week (during business hours or after business hours) 5 days a week (during business hours or after business hours) 3 days a week 1 days a month x days a month One off requirement
  • How soon can the cleaning begin?
    Asap Less than a week Less than 2 weeks Less than one month
  • If I do not cancel my appointment within 24 hours will there be a charge?
    There is a 72 hour cancellation policy. Deposits will not be refunded after 72 hours.
  • Do you offer one-off cleaning services and if so what is the cost?
    Yes we do offer one-off cleaning services. Some of the pricing includes: Cleaning Services Rata - £14.00 per hour Regular Weekly house cleaning - From 11.99 per hour Regular fortnightly house cleaning - From £12.99 per hour 6 house maximum for a one-off clean - 10%off
  • Do you provide carpet and upholstery cleaning?
    Yes. We provide competitive rates for carpet and upholstery cleaning.
  • What methods of payment are accepted?
    Bank transfer and card payments.

Jobs undertaken

Billing & Pricing

Prices may vary depending on the area, minimum hours may also apply. Our customer services team will provide you with the exact rates for your booking on request.

Payments Accepted

Payment for services can be paid in advance on our website. We accept payment from all major credit cards, bank transfers and Paypal.

Cancellation Policy

There is a 72 hour cancellation policy. Deposits will not be refunded after 72 hours.

Satisfaction Guarantee

Satisfaction is guaranteed with our unique speedy cleaning services.

Our Company

We are a trusted and affordable domestic and commercial cleaning company who pride ourselves on the personal touch.

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Privacy Policy

Terms and conditions

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Office

11 Lower Road, Sutton, SM1 4QJ, London

Operating Hours

Mon - Fri: 7am - 7pm
​​Saturday: 9am - 7pm
​Sunday: 9am - 8pm

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© 2020 Genisis Cleaning Services | Reg. no. 12274884 | All rights reserved worldwide.

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